How long does shipping take?
Handi is a global platform connecting customers to available online stores around the world. We strictly monitor quality, service, and delivery from these stores. Please choose the destination country first and the approximate delivery time will appear at the details page section.
What countries or regions do you ship to?
We ship worldwide. There may be particular locations that we might require additional information for shipping, but such cases are rare. In case this happens, we will get in touch with you as soon as possible.
Why was my order shipped separately?
We are a shopping platform for different stores. If the products you bought are from different stores on our website, the parcels will be sent out separately by different individual stores. You may click the "DETAILS" button on the Order Status page to see the tracking number.
Why did my package status not update for several days?
Sometimes it takes several days for the tracking information to be updated. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches the next shipping station (may need 3-7 days).
Sometimes the shipping company has not updated the package information. We suggest that you wait a few more days.
Why is my tracking number not working?
If this happens, there might be two reasons:
1. When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end. We suggest that you wait a few more days.
2. You may need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track using the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.
What should I do if my item was shipped to the wrong address?
You're only able to change the shipping address before the order is shipped. Please note that if any of the items were shipped, it's impossible to change the address. We recommend contacting your local postal office with your tracking numbers to see if they can reroute your order to another address.