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Central African Republic
Orders FAQs

How can I check my order status?

Log onto your My Account and click My Orders. You will find the Order Status there.

How can I change the size/color of the item before shipment?

We apologize but order information cannot be changed once an order has been placed.

Please note: orders can be cancelled before shipment. Once the item is sent out,

it can no longer be cancelled.

How do I cancel the order/item?

1. Click on your Profile icon on our website and go to "My Orders".

2. Click the order you want to cancel to open up the Order Details page.

3. In the Order Details page, click the "Cancel Order" button to confirm cancellation.

Refund from cancellations will be returned within 7-30 banking days.

How can I check my order status?

Log onto your My Account and click My Orders. You will find the Order Status there.

How to cancel an order?

For unpaid orders, you can cancel directly from our website. Just find your unpaid order under My Orders and click "DETAILS", then click the cancel order.

Once the item is shipped, it can no longer be cancelled.