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Handicare Support Services Overview:
In this day and age of on-line information systems, support services are critical
for the continued success of your computer information system.
Handicare is our dedicated support service for computer system users by our skilled
support staff. It is our mission to provide the most accurate
information to satisfy all computer information needs. Our goal is to educate users
so they may realize the full potential of the applications and
systems software. It is with these objectives in mind that we present our Handicare
program.
What the Handicare Software System Services can do for you:
Systems Training:
- On-site Training provides for a Handicomp Support Technician to travel to a user
location to help install systems and train user staff on how to best use our computer
software.
- In-House Training is available for users to travel to Handicomp in Grand Rapids,
MI for training by our staff on how to best use our computer software..
- Telephone Training is a great alternative to traditional training if a current user
is adding another module to their system, or, if training is needed for new staff.
Pre-scheduling is a requirement..
Data Entry:
- Available for Handinet Golf Handicapping ServicesEnter, print, and, track demand checks for COD's and miscellaneous expenses.
Telephone Support:
- Toll free support is available to all users on any of Handicomp's Levels of system
support.
- Gold, Silver, and Bronze Levels of system support are available to match a user's
requirements.
- Modem Support is provided as a great way for Handicomp technicians to gain
access to user computer systems for the purpose of troubleshooting technical issues.
General Support Services:
- Free Program Updates
- Data Recovery
- PC Anywhere Support
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- Toll Free Number
- Hard Disk Reformatting
- Replacement Disks
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- Product Testing
- User Manuals
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Feature
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Benefit
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Training
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Reduces the size of the learning curve. Users who select to be trained by our expert
staff are able to use our software sooner and more efficiently.
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Telephone Support
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All questions are answered by our dedicated support staff on our toll-free number,
by fax, or, by email. Their job is to work to resolve computer and software system
problems.
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Automatic Electronic
Program Updates
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Stay current with the latest computer and systems technology by electronically updating to the latest versions of Handicomp Software, immediately as it becomes available.
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User Group Meetings
& Seminars
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As Handicomp develops and releases new software, we hold user group meetings for
the purpose of giving you opportunities to learn and discuss the new features.
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Handimail - E-Blast
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Communication is the most important function in any business relationship. HandiMail
is our E-Blast specifically designed to keep users informed on new issues and topics.
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